Frequently Asked Questions
About the Process Used:
We will specify the craftsmanship used for each product on the product details page. The ceramic products in our store feature hand-painted underglaze colors, hand-painted inglaze colors, and decals. We do not use overglaze colors on daily tableware, as long-term use may pose health risks.
About Handmade:
As it is handmade, some imperfections are inevitable during the production process, such as black spots, small bubbles, or brush strokes.
About Personalized Service:
To better cater to your preferences, we offer personalized services tailored to meet your requirements.
About Logistics Tracking:
For products purchased on the mall, we provide international logistics tracking. Please refer to the logistics tracking page for updates.
About use and maintenance:
For your convenience in use and maintenance, we have specially prepared a document. Please see the usage document for details.
About size and capacity:
On the details page, there are descriptions of special sizes and capacities. If the device is handmade, there may be a measurement error of 1-3mm.
About the Place of Shipment:
Your orders will be consolidated at the port before departing from China.
Regarding the preparation time:
Usually shipped within 2-4 days after order payment
Microwave and Dishwasher Compatibility:
You can find the microwave-safe symbol on the product description page. If not, please contact us.
Does the Product Contain Lead or Cadmium?:
Most of our products use underglaze coloring, which seals lead and cadmium beneath the glaze. The few other products have been tested in accordance with local food sanitation laws and comply with their leaching standards.